User Data Deletion Instructions

HomeUser Data Deletion Instructions
Waterfall Country Homes Management

Last updated: 24 July 2025

We respect your right to control your personal information. If you have interacted with Waterfall—through our website, WhatsApp messages, tenant portal or any other channel—you may request that we delete your data from our systems.

How to request deletion
Method What to do What happens next
E-mail Send a message to info@waterfalls.co.ke with the subject line “Delete My Data” and include: 1) your full name, 2) the phone number or e-mail address we use to contact you, 3) a brief description of your relationship with us (e.g., prospective tenant, current resident, visitor). We will acknowledge receipt within 2 business days and complete the deletion (or anonymization) within 30 days, unless an exemption applies (see below).
WhatsApp Message +254 757 446 117 with “DELETE”. Our system automatically logs a deletion request and a staff member will follow up for verification. Same time-frames as e-mail.
Postal mail Write to:
Data Protection Officer
Waterfall Country Homes Management Ltd.
PLOT 1026, Nairobi, Kenya		 Allow extra time for postal delivery; clock starts when we receive the letter.
Identity Verification

For your security we may ask for additional information (e.g., lease reference, copy of ID) to confirm that you are the data subject or their authorized agent.

What will be deleted
  • Personal identifiers (name, phone number, e-mail, ID/passport number)
  • Communication logs (WhatsApp messages, e-mails, call-center tickets)
  • Portal account data and login credentials
  • Marketing preferences and analytics identifiers
What may be retained

Certain records must be kept for legal or contractual reasons, including:

  • Lease agreements, rent ledgers and invoices (Kenya Income Tax Act — 7-year retention)
  • Critical safety or security incident reports
  • Aggregated or anonymized analytics that no longer identify you

When retention is required, we will securely store the data for the mandated period and delete it once the obligation expires.

Confirmation

Once your request is processed, we will notify you by the same channel you used (e-mail or WhatsApp) and provide a summary of the action taken.

7. Questions or Complaints

If you believe your request has not been handled properly, please e-mail our Data Protection Officer at info@waterfalls.co.ke. You may also contact the Office of the Data Protection Commissioner (ODPC), Kenya.